Terms of service

Terms of Service

Last updated: [28 February 2026]

Welcome to Written In Song. By purchasing from our website, you agree to the following terms and conditions.

1. Nature of Product

Written In Song provides custom-written digital songs created based on customer-submitted information, stories, and preferences.

All products are digital and delivered electronically. No physical item will be shipped unless explicitly stated.

2. Order Process

Customers are required to provide accurate and complete information when submitting their story and preferences.

Once an order is placed and payment is confirmed:

  • Song production will begin.

  • Delivery timeline is typically [3–7 working days] unless otherwise stated.

  • Timelines may vary during peak periods.

3. Refund Policy

Due to the personalised and custom nature of our service:

  • Orders are non-refundable once song production has begun.

  • If cancellation is requested before production starts, we may offer a refund at our discretion.

  • Minor revisions may be offered within a reasonable scope.

4. Intellectual Property

Unless otherwise agreed:

  • Customers receive personal usage rights to the completed song.

  • Written In Song retains the right to use anonymised excerpts for portfolio or promotional purposes.

  • We will not publish full songs or personal stories without prior written consent.

5. Customer Responsibility

Customers confirm that:

  • They have the right to share the story submitted.

  • The content does not infringe on copyrights or violate any laws.

  • The information provided is truthful.

We reserve the right to refuse service for inappropriate, offensive, or unlawful content.

6. Limitation of Liability

Written In Song is not liable for:

  • Emotional interpretations of the song

  • Subjective expectations of artistic style

  • Delays caused by incomplete information provided by the customer

7. Privacy

We respect your privacy. Personal stories and submitted information are used solely for the purpose of creating your custom song and will not be shared without consent.

Please refer to our Privacy Policy for more details.

8. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.